Villeroy & Boch
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FAQ Dining & Lifestyle

Signing in

Have you registered for a My Club account or have you only subscribed to our newsletter? You can also receive the newsletter without creating an account. Register quickly and easily here if you do not yet have a My Club account. Are you registered as a My Club customer? Please check whether you have mistyped your e-mail address or password. Has a space crept in before or after your entry or are you registered with us under a different e-mail address? If you have forgotten your password, please reset it.

My Club

Simply register online or in a participating House of Villeroy & Boch / Villeroy & Boch outlet and enjoy the benefits straight away. You can find the Terms and Conditions of Participation here.

Orders

To ensure that you receive your order quickly, all orders are handed over to our logistics team immediately. Therefore, changes, cancellations or summaries are unfortunately no longer possible afterwards.

Delivery & shipment

The shipping costs are 6.90 euros. From an order value of 25 euros for My Club Gold members, 50 euros for My Club members and 75 euros for non-members, we deliver free of charge. In all three cases, the value limit applies after deduction of all vouchers. You can create your personal My Club account here.

Click & Collect

Click & Collect is a free delivery service that gives you the option of having your order shipped to any Villeroy & Boch store of your choice in Germany. This gives you an opportunity to inspect your ordered goods on collection from the store and ask our staff for advice. You will receive a notification email as soon as your goods are ready for collection from your chosen store.

Payment

You can choose between the most popular payment methods for online shopping: PayPal, credit card payment, instant bank transfer and, in cooperation with our partner Klarna, purchase on account and hire purchase.

Returns & complaints

The money will be refunded using the method you used to make your payment:

- If you paid by card, the money will also be credited back to your card.
- If you pay by PayPal, the money will be credited back to your PayPal account.
- When purchasing on account, it is not necessary to pay for items that you wish to return.
- Payments already made will be transferred back to you.

My Club bonus points or gift cards that you have redeemed with your order will be credited back to your account or the credit will be refunded within 48 hours of the return being processed. Redeemed vouchers expire with your return and cannot be redeemed again.

Gift card

The gift card or gift voucher can be redeemed in all participating Villeroy & Boch shops and online at https://ww.villeroy-boch.de/. Please enter your online code in the shopping basket under “I have a gift car”. The gift card can only be redeemed in the country in which it was purchased. Partial redemption and transfer to third parties are possible. The voucher cannot be topped up. No interest will be paid on the balance.

Gift service

New: We will lovingly wrap your order as a gift. We also lovingly gift-wrap many of our products and add a greetings card with the text of your choice. Of course, we can also send your order directly to the person you would like to surprise.

Availability service

We do not offer an availability guarantee for a specific period. You can register your tableware service with Villeroy & Boch. If your porcelain should ever be discontinued, our after-sales service will notify you in advance - up to 12 months before your series is phased out. This leaves plenty of time to buy replacements or complete the set. Click here to register: contact form

Product info

Your Villeroy & Boch cutlery is made of high-quality 18/10 stainless steel. Rust spots that can occur are known as rust film. This is a deposit on the surface of your stainless cutlery. The good news is that the rust layer can be easily cleaned off, provided you do this as soon as it appears. Unfortunately, washing-up liquid does not always help, but I have had very good experiences with toothpaste and ceramic hob cleaner, which you are sure to have at home. - Apply toothpaste or the cleaner to the rusty areas. - Rub the spots with a soft cloth or sponge. - Rinse the cutlery thoroughly with water. - Dry the cutlery with a clean, soft cloth. You can then easily remove the rust stains in just a few seconds using a soft cloth or a dishwashing sponge. Stubborn flash rust: - For stubborn flash rust, it may be necessary to repeat the process or leave the cleaner on for longer. - For stubborn rust stains, I recommend a ceramic hob cleaner or the porcelain cleaner "Etolit". I have had very good experiences with this. If you take a quarter of an hour once or twice a year to clean your cutlery with a ceramic hob or porcelain cleaner, you will prevent the formation of stubborn deposits in advance and remove residues that can build up on your cutlery over time. How does flash rust form? This is caused by rusting materials that have been washed in the dishwasher. The rinsing water transfers the rust particles to your cutlery. Prevention: To prevent rust stains from forming, make sure that no rusting items get into the dishwasher. Sometimes an intensive search is necessary to find the source. I will be happy to give you a few tips to help you find and eliminate the cause in your home. Form a ball of aluminium foil the size of a table tennis ball and place it in the cutlery compartment of the dishwasher. The rust film will now preferentially settle on the aluminium foil rather than on your cutlery. You should replace the ball regularly. We are also often asked why rust film mainly settles on knife blades. To ensure that they cut reliably, table knives are made from the particularly hard 13/0 stainless steel, while all other cutlery items are made from softer 18/10 stainless steel. The 13/0 stainless steel used for the knives attracts the rust film during the washing process in a similar way to a magnet. Typical sources of flash rust are - Pots, bowls, colanders or kitchen utensils such as cheese slicers or garlic presses made of steel. Do you wash these items in the dishwasher from time to time? - Cracks in the surface of your cutlery basket will expose the metal structure of the basket and cause rust. Take a look at your cutlery baskets and the rollers of your dishwasher - is there any damage? 

Find out more about materials

 

Care instructions

All porcelain items from our current range can be used in the oven. Please avoid any sudden changes in temperature, i.e. heat the items up slowly and leave them to cool down. Do not place items in a preheated oven.
However, you can heat up porcelain with hot water or in an oven at a low temperature and then place it in a preheated oven if specified in the recipe.

Contact

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